How we work

How We Work

Start right, finish right

Our mantra is to provide knowledgeable, convenient, and reasonably-priced property repair and maintenance services to our customers.

Our promise is simple, we provide every customer with an honest day’s work and will fix anything that is not done right.

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Our Process

1. You have something in your home or premises that needs our attention and expertise.

2. You can call That Lady Tradie on 1300 894 066 or fill in the online work request form on our website to receive a quote.

3. Take some pictures to show what needs doing. The images can be loaded directly to our quote request form on our website.

4. Depending on the requirements of your job we may appoint one of our team to visit you and prepare a more detailed assessment and quote.

5. Our Job Manager will estimate how long a visit you will need from the information you give and book a date a time accordingly.

6. If your job is simpler, we will provide a quote for approval.

7. Once the quote is approved our Job Manager will contact you to book a time for one of our team to carry out the job.

8. We typically allow a one-hour window for their arrival time.

9. It’s our practice for the team member to always reassess the job on arrival to see if more time will be required than originally estimated.

10. When they begin the job, they will make a note of any additional tasks, materials and time.

11. When the work is complete, we send the final invoice for payment.

 

In the unlikely event that the work is substandard, call us back and we will arrange for it to be remedied at no extra charge. Our aim is to make sure every customer is a happy customer.

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Our Working Day

Our regular hours are 7.30 am to 4.00 pm on weekdays, but we can also come out to you earlier in the morning, later in the evening and on the weekends.

Our team are multi-skilled, punctual, polite, carry I.D. and will always leave your property tidy. If you are looking for the best property services Sydney has to offer, then look no further than That Lady Tradie.

 

Rescheduling/cancellation policy

If you need to reschedule or cancel a confirmed booking, please give us 48-hours notice.

Contact our friendly team to discuss your requirements today or simply request a quote online.